Recruitment at Rocklands Lodges

Our latest vacancies can be found below.  If you have any questions about any of our vacancies, or would like an informal discussion about working at Rocklands Lodges, please contact us via email at info@rocklandslodges.co.uk  

Part Time Hotel Receptionist /Office Assistant

 

Rocklands Lodges are looking for a Hotel receptionist to join the friendly team.   This is for a part-time position with a minimum of 3 days a week

 

Who are we?

We are a small family run holiday complex of 16 lodges 3 miles outside of Pickering.   We are known for our friendly warm welcomes and are looking for a receptionist who will be smart, professional, organised, friendly and devoted to ensuring each guest has the most special stay, leaving wanting to return.

 

Duties involve;

  • Welcoming and checking in guests upon their arrival at the lodges and offering an excellent standard of hospitality during their stay;

  • Taking reservations and all other duties that you may expect in a busy hotel reception. 

  • Using the FreetoBook Hotel system (training will be given)

  • Manage invoicing payments and cash operations during the day

  • Being the first point of contact for any questions or queries guests may have and respond to a wide range of guest requests, offering information on Pickering and the surrounding areas

  • Check the room status report and keep housekeeping informed of any modifications

  • Doing basic administration duties

  • We are also looking for someone who can do basic accounts and are familiar with SAGE accounts

 

Applicants should be;

  • Personable, friendly and professional

  • Well presented with Excellent grooming standards

  • Excellent organisational skills and attention to detail

  • Excellent communication and interaction skills including dealing with difficult situations or guest conflict

  • Have a good general education

  • Be fluent in English both written and spoken

  • Be IT literate and numerate and experienced in SAGE. 

  • A background or experience in a customer service related role would also be of benefit. 

 

To apply email your CV to info@rocklandslodges.co.uk