Rocklands Terms and Conditions
A credit / debit card is required at the time of booking or a cheque maybe sent (Payable to Rocklands Lodges) to secure your reservation. All bookings must be secured with a non -refundable deposit of 50% per lodge. If payment is made by cheque the full balance must be paid to secure the holiday.
The Contract –When you make a booking and we have received the required deposit/taken a debit card number to secure the booking, a legally binding contract exists between us that is non cancellable and non refundable except in exceptional circumstances. You may still remain liable to pay in full or in part for the booking, even if you are unable to take your holiday. Even where you have not paid in full at the time of cancellation, you will remain liable for the full cost. If for some reason you need to cancel, it is important that you tell us at the first opportunity so we may attempt to re-let your room and minimize your loss. You should take out cancellation insurance to protect against possible loss. We will allow you to cancel your holiday up to 7 days from the due date but you will lose your deposit. Any cancellation made less than 7 days notice will be liable for the full amount. People failing to arrive without notification may be responsible for the entire cost of the booking. Curtailment of stay – No refunds given
For Christmas and New Year Bookings the full balance of the booking is due 30 days prior to your arrival.
For group bookings where the total is more than £1500, full payment must be made 7 days prior to your arrival.
If you have booked with a voucher, a credit/debit card number will be taken on your arrival to insure against any breakages/theft/damage to the property during your stay.
This Agreement binds you and all of the members of your party (including day visitors). It is your responsibility to ensure that each member of your party is aware of and accepts the whole of this Agreement and the obligations contained in it. It is effective from the date our agreement is made and lasts until you and your party leave Rocklands Lodges
We may ask you and/or members of your party to leave immediately if your conduct is considered by us to infringe our rules or is likely in our belief to impair the enjoyment or comfort or safety of other guests and/or staff. No refunds will be given in these circumstances.
We also have the right to recover from you the cost resulting from any damage to our property or that of our other guests together with any compensation we may pay to other guests as a result of the actions of you or any members of your party. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address
Large Group Bookings: We no longer not accept any Single Sex parties (no more than 4 person) at the weekend. We will not accept the booking on arrival and the guest will be liable for the cost. This is to maintain a pleasant and enjoyable atmosphere for our guests. Rocklands Lodges actively discourages rowdy and abusive behaviour from stag and hen party group and we also no longer accept bookings for a 21st/18th birthday parties.
All cars and other vehicles you bring to Rocklands Lodges must be parked in the parking spaces allocated for each lodge and are entirely at your risk. We do not accept any liability for damage to vehicles.
Your personal belongings are your own responsibility during your holiday with us. This responsibility applies to all members of your party and their belongings.
We accept no liability whatsoever for any accident, loss or damage to your property
We reserve the right to enter your lodge at any time for any reasonable purpose for example to make checks or carry out essential inspection maintenance works or repairs.
You must use your lodge and its contents with care. You are responsible for any and all damage caused to them. On departure, you must leave your cabin in a clean and tidy condition. We reserve the right to charge you for any loss or damage to our property during your stay
The Children’s climbing frame, swings and slide are strictly for children under 14 only. We take no responsibility for any accidents occurring whilst using the play equipment. Children in the play area must be supervised by an adult at all times. We reserve the right to refuse entry to the play equipment if we feel they improperly used and we retain the right to charge for any damage.
Children petting goats, ponies, rabbits and guinea pigs must be supervised by adults.
If you wish items to be posted back after being left, full payment of postage and packing must be paid before the items are dispatched.
We would only cancel your holiday if your accommodation was unavailable for any reasons beyond our control. We would, however, attempt to offer you an alternative accommodation. If this was not possible or unacceptable to you, we would then refund all monies paid by you for the holiday. Except in exceptional circumstances, our liability would not extend beyond this refund.
SMOKING - PLEASE NOTE: All the lodges are strictly NON SMOKING We understand that this is inconvenient but If any evidence of smoking has been found in your lodge on departure (even leaning out of an open window does not stop the smell from contaminating the lodge for the next guest) The customer who made the booking will be liable for the extra cleaning involved and £50 will be immediately taken from the card used to make the booking. By smoking in the lodge you are causing damage and thus authorising you to charge your card.
DOGS & PETS – Your supplement for your pet is £25 per pet. Please keep pets off furniture and beds. Please do not leave the pet unattended. If heavy cleaning is required after you leave, a charge will be issued. Please supply your own poop bags and ensure you pick up the mess around the grounds. You can dispose of the bags in any of the outdoor bins.
For the hot-tub rules please make sure you read the health & safety of hot-tub use on our website & refer to the hot tub safety document for your safety whilst using the hot tub, the document is in the information booklet in your lodge and also situated next to the hot tub. It is your responsibility to enforce the rules of safety within the lodge's hot tub.
Wifi Service provided "as available". The Service is provided on an "as available" basis without warranties of any kind, either express or implied, that the Service will be uninterrupted or error-free, including but not limited to vagaries of weather, disruption of service, acts of God, warranties of title, non-infringement, NOR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. No advice or information given by the providers, affiliates, or contractors of the service or their respective employees shall create such a warranty.
2018 Data Protection:
General Data Protection Regulation (GDPR) is effective in Europe (including UK) from 25 May 2018. Rocklands Lodges has always wholeheartedly supported data protection and transparency. As a family run business we have always known the value of trust, so you can be sure that we will only use your data as outlined in our Privacy Policies. Visitors to our website can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act. To read the data protection statement please click here - Data Protection Statement